Terms and Conditions, Shipping, Returns
Jewellery in Stock
As one of the UK's leading wholesalers of body piercing jewellery, TDi Body Piercing Jewellery always keeps high stock levels. (Occasionally, we can be out of stock of some items. In this event, we will contact you to keep you informed or offer suggestions including the choice of a refund).
General
The terms ‘bodyjewellery.co.uk’, ‘TDi’, ‘TDi Body Jewellery’, ‘us’ or ‘we’ refers to TDi Body Jewellery Ltd (see About Us). The terms ‘you’, ‘your’ the ‘purchaser’ and ‘customer’ refer to the user or visitor to the website. By using this website you agree to comply with and be bound by the following terms and conditions along with our privacy policy.
These terms constitute the full agreement between you and TDi Body Jewellery. This website is subject to constant revision and change at any time. While we aim to be accurate and informative, all information, images and graphics in this website are general. We do not offer any guarantee or warranty regarding the accuracy, completeness, suitability or otherwise of this information. You use this information entirely at your own risk. By using the site, you accept that the information may be inaccurate or erroneous. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Additionally, in no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Links to external websites do not imply endorsement of the content of such websites. We have no control over external websites and you should check their terms and conditions and privacy policies to satisfy yourself. From time-to-time, the website may be unavailable due to internet problems or due to site maintenance. We always aim to minimise these occurrences. Bodyjewellery.co.uk may not be copied, duplicated, reproduced, resold or otherwise exploited for any purpose without explicit written permission.
Credit/Debit Cards Accepted
Shipping
We send orders out quickly.
Orders received after 2:30pm may be dispatched next working day though we often manage to send the same day. (NB: Working days are Monday to Friday excluding public holidays.
Example: An order placed at 2pm on Wednesday will be dispatched on Wednesday.
Example: An order placed after 2:30pm on Wednesday will be dispatched on Thursday.
Example: An order placed any time from 2:30pm on Friday through to 2:30pm on Monday will be dispatched on Monday).
UK SHIPPING:
UK Orders over £20 get FREE standard shipping
UK Shipping: Standard
Royal Mail 1st Class:
- Orders up to £20: Shipping - £2.50
- Orders between £20 to £35: Shipping - FREE
No guarantee on this service. Please note that we cannot account for Royal Mail staff industrial action and strikes etc can delay your delivery.
UK Shipping: Premium Services
Royal Mail 1st Class Signed For:
- Orders up to £20: Shipping - £5.00
- Orders from £20 to £35: Shipping - £3.50
- Orders from £35 to £75: Shipping - FREE
No guarantee on this service. Please note that we cannot account for Royal Mail staff industrial action and strikes etc can delay your delivery.
Special Delivery 1pm (Insured. Guaranteed by Royal Mail for Next Working Day Delivery by 1pm):
- Orders up to £20: Shipping - £9.95
- Orders from £20 to £75: Shipping - £8.95
- Orders from £75 to £300: Shipping - FREE
EU Shipping:
All orders sent to the EU are sent with import taxes paid. You will not have any extra charges to pay.
Royal Mail International (untracked) to the EU
Postal services vary by country so some countries are not offered untracked mail.
- Orders up to £20: Shipping - £3.75
- Orders from £20 to £30: Shipping £2.75
- Orders over £30 must use a premium service (below).
Service: Royal Mail International Standard. Royal Mail says "Delivery to Europe in 3 to 5 working days". We say "Delivery to Europe can take up to 3 weeks." *
No insurance on this service.
Royal Mail International Tracked to the EU
Postal services vary by country so some countries are not offered tracked mail.
- Orders up to £20: Shipping - £8.75
- Orders from £20 to £100: Shipping £6.75
- Orders from £100 to £300: Shipping is FREE
Service: Royal Mail International Tracked. Royal Mail says "Delivery to Europe in 3 to 5 working days". We say "Delivery to Europe can take up to 3 weeks." *
Insured service.
International Shipping (excluding EU and USA):
Royal Mail International (untracked)
Postal services vary by country so some countries are not offered untracked mail.
- Orders up to £20: Shipping - £7.95
- Orders from £20 to £30: Shipping £5.95
- Orders from £100 to £300: Shipping is FREE
Service: Royal Mail International Standard. Royal Mail says " Delivery to the rest of the world in 5 to 7 working days". TDi says "Delivery to the rest of the world can take 4 weeks." *
No insurance on this service.
Royal Mail International Tracked
Postal services vary by country so some countries are not offered tracked mail.
- Orders up to £20: Shipping - £8.75
- Orders from £20 to £100: Shipping £6.75
- Orders from £100 to £300: Shipping is FREE
Service: Royal Mail International Standard. Royal Mail says " Delivery to the rest of the world in 5 to 7 working days". TDi says "Delivery to the rest of the world can take 4 weeks." *
Insured service.
International Shipping to USA:
Royal Mail International (untracked)
- Orders up to £20: Shipping - £8.95
- Orders from £20 to £100: Shipping £6.95
- Orders from £100 to £300: Shipping is FREE
Service: Royal Mail International Standard. Royal Mail says " Delivery to the USA in 5 to 7 working days". TDi says "Delivery to the USA can take 4 weeks." *
Insured service
*NB: All delivery times noted above are normally accurate, but delivery can sometimes take longer, even for Special Delivery. We cannot guarantee the postal services will deliver in time. We do not consider a delivery to be lost until the time set by The Royal Mail. This is 2 weeks for UK mail and 4 weeks for international mail.
Please note that the customer is responsible for any import duties and taxes.
Packaging
Orders are shipped in padded envelopes.
Delayed/Lost items
The following is based on Royal Mail Policy:
- Royal Mail 1st Class and 1st Class Signed For: Royal Mail says "not classed as lost until 10 working days after the due date." Unfortunately, TDi is unable to consider items delayed or lost until this time has elapsed.
- Special Delivery items are "guaranteed" by the Royal Mail for next working day delivery, at the appropriate time. If your delivery is not made in this time, please contact us immediately.
- International Standard (Airmail) items are only considered lost 20 working days (ie: 4 weeks) after the due date (EU) and 25 working days (ie: 5 weeks) after the due date (rest of the world). Unfortunately, we are unable to consider items delayed or lost until this time has elapsed.
- International Sign-for items are only considered lost 20 working days (ie: 4 weeks) after the due date (EU) and 25 working days (ie: 5 weeks) after the due date (rest of the world). Unfortunately, we are unable to consider items delayed or lost until this time has elapsed.
Returns (for refund or exchange)
- Returns must be notified within the 14 day period by email to info@bodyjewellery.co.uk or in writing (along with the returned jewellery) to the "Returns Address" below.
- Jewellery should be returned to TDi Body Jewellery, at your own expense. For hygiene reasons, we supply earrings and body jewellery in sealed hygiene bags. Jewellery must still be in the unopened, sealed hygiene bag. Where this plastic hygiene bag has been opened, we are unable to provide a refund or to replace earrings or body jewellery. The exception to this is where TDi Body Jewellery has made an error, or if the jewellery is faulty.
- All returns should include your Order Number (found on the order confirmation email) and your order email address. Without this, we may be unable to identify the returns and not be able to refund your money.
- It is the customer’s responsibility to ensure items returned are adequately packaged as replacements and refunds will only be made for jewellery that is received on time in the unopened hygiene bag, undamaged and in a saleable condition. Always keep your proof of postage.
- A refund for the jewellery will be made by TDi Body Jewellery within 4 weeks of receipt of the returned jewellery. Normally, much sooner.
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Costs for the return are the responsibility of the customer.
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If TDi has to pay import duties or taxes for returned items then TDi reserves the right to retain this cost, excluding it from the refund.
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If you chose shipping costing more than the lowest cost shipping then TDi reserves the right to retain the difference in cost between the service chosen and the lowest cost shipping, excluding it from the refund.
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Any extra cost in the value of replacement jewellery must be paid by the customer. Any lower cost in the value of replacement jewellery will be repaid to the customer.
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International orders will require to pay for shipping of replacements.
Faulty Goods
- Faulty goods must be notified within the 14 day period by email to info@bodyjewellery.co.uk or in writing (along with the faulty jewellery) to the "Returns Address" below.
- Items that we agree are faulty (or not fit for the purpose they were made for) will be replaced at no charge. We will also reimburse your return postage costs (recorded delivery only). You must send the jewellery by 1st class recorded post. For international orders, you must contact us before returning faulty items so we can agree on the best return method.
- If a replacement is not possible, a full refund (including relevant initial delivery costs) will be made. Misused or carelessly treated jewellery will not be refunded or replaced.
Damaged Deliveries
If a package arrives in a damaged condition, do not open the package, but immediately ask the delivery firm to return the package. Please also inform TDi Body Jewellery.
Disputes
- All disputes will be settled under Scottish Law.
- TDi Body Jewellery’s returns policy does not affect your statutory rights.
Returns Address:
TDi Body Jewellery - Returns Dept,
Unit 11 Upper, Rankine House,
100 Borron Street,
Glasgow,
G4 9XG,
UK