| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |

Jewellery in Stock

As one of the UK's leading wholesalers of body piercing jewellery, TDi Body Piercing Jewellery always keeps high stock levels. (Occasionally, we can be out of stock of some items. In this event, we will contact you to keep you informed or offer suggestions including the choice of a refund).

 

General

The terms ‘bodyjewellery.co.uk’, ‘TDi’, ‘TDi Body Jewellery’, ‘us’ or ‘we’ refers to TDi Body Jewellery Ltd (see About Us). The terms ‘you’, ‘your’ the ‘purchaser’ and ‘customer’ refer to the user or visitor to the website. By using this website you agree to comply with and be bound by the following terms and conditions along with our privacy policy.

These terms constitute the full agreement between you and TDi Body Jewellery. This website is subject to constant revision and change at any time. While we aim to be accurate and informative, all information, images and graphics in this website are general. We do not offer any guarantee or warranty regarding the accuracy, completeness, suitability or otherwise of this information. You use this information entirely at your own risk. By using the site, you accept that the information may be inaccurate or erroneous. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Additionally, in no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Links to external websites do not imply endorsement of the content of such websites. We have no control over external websites and you should check their terms and conditions and privacy policies to satisfy yourself. From time-to-time, the website may be unavailable due to internet problems or due to site maintenance. We always aim to minimise these occurrences. Bodyjewellery.co.uk may not be copied, duplicated, reproduced, resold or otherwise exploited for any purpose without explicit written permission.

 

Credit/Debit Cards Accepted

visa consumer credit, electron credit visa consumer debit, business debit, v-pay, prepaid visa commercial, charge & credit, prepaid mastercard consumer credit mastercard consumer debit, business debit mastercard commercial, charge & credit

Shipping

Orders over £10 get FREE standard shipping. Orders received after 2pm are likely to be dispatched next working day though we often manage to send the same day. (NB: Working days are Monday to Friday. Example: An order placed at 11am on Wednesday will be dispatched on Wednesday. Example: An order placed after 2pm on Wednesday will be dispatched on Thursday. Example: An order placed any time from 2pm on Friday through to 2pm on Monday will be dispatched on Monday).

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |
UK Shipping: Standard
- Royal Mail 48:
  - Orders between £10 to £29.99: Shipping - FREE
  - Orders up to £10: Shipping - £1.75
Service: RM48 is 2nd class mail. Royal Mail says "Aims to deliver in 2-3 working days".*

UK Shipping: Optional Premium Services:
- Royal Mail 48 Signed For:
  - Orders from £30 to £299.99: Shipping - FREE
  - Orders from £10 to £29.99: Shipping - £1.45

  - Orders up to £10: Shipping - £2.95
Service: Recorded mail. Must be signed for. Royal Mail says "Aims to deliver in 2-3 working days".*

- Special Delivery 1pm (Insured. Guaranteed by Royal Mail for Next Working Day Delivery by 1pm):
  - Orders over £300: Shipping - FREE

  - Orders from £65 to £299.99: Shipping - £6.95
  - Orders up to £65: Shipping - £8.95
Service: Special Delivery. Must be signed for. Online Tracking. Royal Mail says "Guaranteed delivery by 1.00pm" on next working day.* [Holidays, Saturday and Sunday are not working days and so do not count for delivery]. NB: Exclusions: Certain parts of the UK have longer delivery times that 1pm next day. You can check the service here: http://www.royalmail.com/personal/uk-delivery/special-delivery#faq-19350056-19350051

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery

International Shipping: Standard
- Royal Mail International Standard (formerly 'Airmail'):
  - Orders over £10: Shipping - FREE
  - Orders up to £10: Shipping - £3.45
  Service: Royal Mail Airmail. Royal Mail says "Delivery to Europe in 3 to 5 working days. Delivery to the rest of the world in 5 to 7 working days". TDi says "Delivery to Europe can take up to 3 weeks. Delivery to the rest of the world can take 4 weeks." *

International Shipping: Optional Premium Services:
- International Tracked or Sign-for (service varies by country):
  - Orders over £30: Shipping - FREE
  - Orders up to £30: Shipping - £11.95

Service: Royal Mail International Sign-for. Royal Mail says "Delivery to Europe in 3 to 5 working days. Delivery to the rest of the world in 5 to 7 working days". TDi says "Delivery to Europe can take up to 3 weeks. Delivery to the rest of the world can take 4 weeks." *

*NB: All delivery times noted above are normally accurate, but delivery can sometimes take longer, even for Special Delivery. We cannot guarantee the postal services will deliver in time.

Please note that the customer is responsible for any import duties and taxes.

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |

Packaging:

  • Orders are shipped in padded envelopes.

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |

Delayed/ Lost items:

The following is based on Royal Mail Policy:
  • Royal Mail 48 and 48 Tracked: Royal Mail says "Items sent by Royal Mail 48 and 48 tracked are not classed as lost until 10 working days after the due date." Unfortunately, TDi is unable to consider items delayed or lost until this time has elapsed.
  • Special Delivery items are "guaranteed" by the Royal Mail for next working day delivery, at the appropriate time. If your delivery is not made in this time, please contact us immediately.
  • International Standard (Airmail) items are only considered lost 20 working days (ie: 4 weeks) after the due date (EU) and 25 working days (ie: 5 weeks) after the due date (rest of the world). Unfortunately, we are unable to consider items delayed or lost until this time has elapsed.
  • International Sign-for items are only considered lost 20 working days (ie: 4 weeks) after the due date (EU) and 25 working days (ie: 5 weeks) after the due date (rest of the world). Unfortunately, we are unable to consider items delayed or lost until this time has elapsed.

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |

No Quibble Returns!

  • Should you choose to cancel your order, the jewellery can be returned within 7 working days from the date of delivery. Jewellery should be returned to TDi Body Jewellery, at your own expense.
  • Returns must be notified within the 7 day period by email to info@bodyjewellery.co.uk or in writing (along with the returned jewellery) to the "Returns Address" below.
  • All returns should include your Order No. (found top at the top of the letter) and your contact email address. Without this, we may be unable to identify the returns and not be able to refund your money.
  • It is the customer’s responsibility to ensure items returned are adequately packaged as replacements and refunds will only be made for jewellery that is received undamaged and in a saleable condition.
  • Additionally, TDi Body Jewellery suggests you use recorded delivery by the Royal Mail as lost items cannot be refunded. Always keep your proof of postage.
  • A full refund for the jewellery (excluding initial delivery costs) will be made by TDi Body Jewellery within 4 weeks of receipt of the returned jewellery. Normally, much sooner.
  • Earrings & body jewellery: For hygeine reasons, we supply earrings and body jewellery in sealed bags.
  • Where this plastic has been opened, we are unable to provide a refund or to replace earrings or body jewellery. The exception to this is where TDi Body Jewellery has made an error, or if the jewellery is faulty.
  • Where returned goods result in the original order value being reduced there may be a charge for original delivery. For example: A UK delivery of £12 sent on Free Standard Delivery has £5 returned. Only £3.25 will be credited due to the £1.75 charge (for orders under £10) being incurred.

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |

Replacements:

  • Ordered the wrong size/ colour/ etc? Return the jewellery to us within 7 days of receiving the order and we will replace the jewellery as per your instructions. Terms: 1) The jewellery must remain in the unopened hygiene bag. 2) Re-delivery costs must be paid by the customer. 3) Any extra cost in the value of replacement jewellery must be paid by the customer – Any lower cost in the value of replacement jewellery will be repaid to the customer.

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |

Faulty goods:

  • Faulty goods must be notified within the 7 day period by email to info@bodyjewellery.co.uk or in writing (along with the faulty jewellery) to the "Returns Address" below.
  • Items that we agree are faulty (or not fit for the purpose they were made for) will be replaced at no charge. We will also reimburse your return postage costs (recorded delivery only). You must send the jewellery by 1st class recorded post.
  • If an exact replacement is not possible, a full refund (including relevant initial delivery costs) will be made. Misused or carelessly treated jewellery will not be refunded or replaced.

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |

Damaged Deliveries:

  • If a package arrives in a damaged condition, do not open the package, but immediately ask the delivery firm to return the package. Please also inform TDi Body Jewellery.

Disputes:

  • All disputes will be settled under Scottish Law.
  • TDi Body Jewellery’s returns policy does not affect your statutory rights.


Returns Address:
TDi Body Jewellery – Returns Dept,
2C Eagle Street,
Craighall Business Park,
Glasgow,
G4 9XA,
UK