Terms and Conditions, Shipping, Returns

COVID-19 TDi Body Jewellery Service Update:

We Are Open!

To our Dear TDi Body Jewellery Friends

The health and wellbeing of our staff and all our customers is our top priority. We hope you are coping ok with current events and we wish you well.

TDi Body Jewellery is currently a smaller team, while we look after our staff. We're keeping upbeat and enthusiastically getting on with it, and thankfully orders are going out as usual at this time!

N.B. please note that the postal service may be a little slower in some areas so it may take a bit longer to arrive. Thank you for being patient :-)

You can still contact us at info@bodyjewellery.co.uk

Please check our website for updates.

To receive TDi service updates direct to your inbox please sign up to our newsletter.

We will also regularly update TDi service messages on our website, Facebook, Twitter and Instagram.

Stay well, stay positive, look after each other and thank you for your support.

Best wishes

The TDi Body Jewellery Team.

Jewellery in Stock

As one of the UK's leading wholesalers of body piercing jewellery, TDi Body Piercing Jewellery always keeps high stock levels. (Occasionally, we can be out of stock of some items. In this event, we will contact you to keep you informed or offer suggestions including the choice of a refund).

General

The terms ‘bodyjewellery.co.uk’, ‘TDi’, ‘TDi Body Jewellery’, ‘us’ or ‘we’ refers to TDi Body Jewellery Ltd (see About Us). The terms ‘you’, ‘your’ the ‘purchaser’ and ‘customer’ refer to the user or visitor to the website. By using this website you agree to comply with and be bound by the following terms and conditions along with our privacy policy.

These terms constitute the full agreement between you and TDi Body Jewellery. This website is subject to constant revision and change at any time. While we aim to be accurate and informative, all information, images and graphics in this website are general. We do not offer any guarantee or warranty regarding the accuracy, completeness, suitability or otherwise of this information. You use this information entirely at your own risk. By using the site, you accept that the information may be inaccurate or erroneous. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Additionally, in no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Links to external websites do not imply endorsement of the content of such websites. We have no control over external websites and you should check their terms and conditions and privacy policies to satisfy yourself. From time-to-time, the website may be unavailable due to internet problems or due to site maintenance. We always aim to minimise these occurrences. Bodyjewellery.co.uk may not be copied, duplicated, reproduced, resold or otherwise exploited for any purpose without explicit written permission.

Credit/Debit Cards Accepted

visa consumer credit, electron credit visa consumer debit, business debit, v-pay, prepaid visa commercial, charge & credit, prepaid mastercard consumer credit mastercard consumer debit, business debit mastercard commercial, charge & credit

Shipping

We send orders out quickly.

Orders received after 2pm may be dispatched next working day though we often manage to send the same day. (NB: Working days are Monday to Friday excluding public holidays.

Example: An order placed at 11am on Wednesday will be dispatched on Wednesday.

Example: An order placed after 2pm on Wednesday will be dispatched on Thursday.

Example: An order placed any time from 2pm on Friday through to 2pm on Monday will be dispatched on Monday).

UK SHIPPING:

UK Orders over £10 get FREE standard shipping

UK Shipping: Standard

 Royal Mail 1st Class:

  • Orders up to £10: Shipping - £1.75
  • Orders between £10 to £29.99: Shipping - FREE
Service: 1st class mail. Royal Mail says "Aims to deliver the next working day".*
No guarantee on this service.

UK Shipping: Premium Services:

Royal Mail 1st Class Signed For:

  • Orders up to £10: Shipping - £2.95
  • Orders from £10 to £30: Shipping - £1.45
  • Orders from £30 to £65: Shipping - FREE
Service: 1st Class Signed For. Must be signed for. Royal Mail says "Aims to deliver the next working day".*
No guarantee on this service.

Special Delivery 1pm (Insured. Guaranteed by Royal Mail for Next Working Day Delivery by 1pm):

  • Orders up to £65: Shipping - £8.95
  • Orders from £65 to £300: Shipping - FREE
Service: Special Delivery. Must be signed for. Online Tracking. Royal Mail says "Guaranteed delivery by 1.00pm" on next working day.* [Holidays, Saturday and Sunday are not working days and so do not count for delivery]. NB: Exclusions: Certain parts of the UK have longer delivery times that 1pm next day. You can check the service on the Royal Mail website

Covid19 Service Update: Royal Mail currently state "our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day". This is the service that TDi uses and therefore we would ask for your patience and understanding if there is a delay in receiving your order. We do expect that the Royal Mail will prioritise this service as it always does so hopefully it will run as smoothly as usual.

International Shipping: Standard

Royal Mail International Standard (formerly 'Airmail'):

  • Orders up to £10: Shipping - £3.45
  • Orders from £10 to £20: Shipping £1.95
  • Orders from £20 to £30: Shipping - FREE
  • Orders over £30 must use a premium service (below).
Service: Royal Mail Airmail. Royal Mail says "Delivery to Europe in 3 to 5 working days. Delivery to the rest of the world in 5 to 7 working days". TDi says "Delivery to Europe can take up to 3 weeks. Delivery to the rest of the world can take 4 weeks." *
No guarantee on this service.

 

International Shipping: Premium Services

International Tracked or Sign-for (service varies by country):
  • Orders up to £30: Shipping - £11.95
  • Orders from £30 to £100: Shipping - £6.95
  • Orders over £100: Shipping - FREE
No guarantee on this service.

Service: Royal Mail International Sign-for. Royal Mail says "Delivery to Europe in 3 to 5 working days. Delivery to the rest of the world in 5 to 7 working days". TDi says "Delivery to Europe can take up to 3 weeks. Delivery to the rest of the world can take 4 weeks." *

*NB: All delivery times noted above are normally accurate, but delivery can sometimes take longer, even for Special Delivery. We cannot guarantee the postal services will deliver in time.

Please note that the customer is responsible for any import duties and taxes.

Covid19 Service Update - International Delivery: The situation around the world is very varied. It may be that orders will arrive as usual. It may be they take a lot longer. Please only place an order if you are prepared to wait if there is a delay in the mail system, that is out with our control unfortunately.

Packaging

Orders are shipped in plain padded envelopes.

Delayed/Lost items

The following is based on Royal Mail Policy:

  • Royal Mail 1st Class and 1st Class Signed For: Royal Mail says "not classed as lost until 10 working days after the due date." Unfortunately, TDi is unable to consider items delayed or lost until this time has elapsed.
  • Special Delivery items are "guaranteed" by the Royal Mail for next working day delivery, at the appropriate time. If your delivery is not made in this time, please contact us immediately.
  • International Standard (Airmail) items are only considered lost 20 working days (ie: 4 weeks) after the due date (EU) and 25 working days (ie: 5 weeks) after the due date (rest of the world). Unfortunately, we are unable to consider items delayed or lost until this time has elapsed.
  • International Sign-for items are only considered lost 20 working days (ie: 4 weeks) after the due date (EU) and 25 working days (ie: 5 weeks) after the due date (rest of the world). Unfortunately, we are unable to consider items delayed or lost until this time has elapsed.

No Quibble Returns!

  • Should you choose to cancel your order, the jewellery can be returned within 14 working days from the date of delivery. Jewellery should be returned to TDi Body Jewellery, at your own expense. Jewellery must still be in the unopened, sealed hygeine bag.
  • Returns must be notified within the 14 day period by email to info@bodyjewellery.co.uk or in writing (along with the returned jewellery) to the "Returns Address" below.
  • All returns should include your Order Number (found top at the top of the letter) and your contact email address. Without this, we may be unable to identify the returns and not be able to refund your money.
  • It is the customer’s responsibility to ensure items returned are adequately packaged as replacements and refunds will only be made for jewellery that is received undamaged and in a saleable condition.
  • Additionally, TDi Body Jewellery suggests you use recorded delivery by the Royal Mail as lost items cannot be refunded. Always keep your proof of postage.
  • A full refund for the jewellery will be made by TDi Body Jewellery within 4 weeks of receipt of the returned jewellery. Normally, much sooner.
  • Earrings & body jewellery: For hygeine reasons, we supply earrings and body jewellery in sealed bags.
  • Where this plastic hygeine bag has been opened, we are unable to provide a refund or to replace earrings or body jewellery. The exception to this is where TDi Body Jewellery has made an error, or if the jewellery is faulty.

Replacements

Ordered the wrong size/ colour/ etc? Return the jewellery to us within 14 days of receiving the order and we will replace the jewellery as per your instructions. Terms: 1) The jewellery must remain in the unopened hygiene bag. 2) Any extra cost in the value of replacement jewellery must be paid by the customer – Any lower cost in the value of replacement jewellery will be repaid to the customer.

Faulty goods

  • Faulty goods must be notified within the 14 day period by email to info@bodyjewellery.co.uk or in writing (along with the faulty jewellery) to the "Returns Address" below.
  • Items that we agree are faulty (or not fit for the purpose they were made for) will be replaced at no charge. We will also reimburse your return postage costs (recorded delivery only). You must send the jewellery by 1st class recorded post.
  • If an exact replacement is not possible, a full refund (including relevant initial delivery costs) will be made. Misused or carelessly treated jewellery will not be refunded or replaced.

Damaged Deliveries

If a package arrives in a damaged condition, do not open the package, but immediately ask the delivery firm to return the package. Please also inform TDi Body Jewellery.

Disputes

  • All disputes will be settled under Scottish Law.
  • TDi Body Jewellery’s returns policy does not affect your statutory rights.


Returns Address:
TDi Body Jewellery - Returns Dept,
2C Eagle Street,
Craighall Business Park,
Glasgow,
G4 9XA,
UK