Terms & Conditions, Shipping, Returns

Jewellery in Stock

As one of the UK's leading wholesalers of body piercing jewellery, TDi Body Piercing Jewellery always keeps high stock levels. (Occasionally, we can be out of stock of some items. In this event, we will contact you to keep you informed or offer suggestions including the choice of a refund).

Shipping

Orders over £10 get FREE standard shipping.

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |
UK Shipping: Standard
- Royal Mail 1st Class:
  - Orders over £10: Shipping - FREE
  - Orders up to £10: Shipping - £0.95
Service: 1st class mail. Royal Mail says "Normally delivers next working day".*

UK Shipping: Optional Premium Services:
- Recorded Delivery (Insured. Royal Mail: 1st Class):
  - Orders over £30: Shipping - FREE
  - Orders up to £30: Shipping - £1.95
Service: Recorded 1st class mail. Must be signed for. Royal Mail says "Normally delivers next working day".*

- Special Delivery 1pm (Insured. Guaranteed by Royal Mail for Next Day Delivery by 1pm):
  - Orders over £65: Shipping - £3.00
  - Orders up to £65: Shipping - £5.00
Service: Special Delivery. Must be signed for. Online Tracking. Royal Mail says "Guaranteed delivery before 1.00pm" on next working day.*

- Special Delivery 9am (Insured. Guaranteed by Royal Mail for Next Day Delivery by 9am):
  - Orders over £65: Shipping - £8.65
  - Orders up to £65: Shipping - £12.75
Service: Special Delivery. Must be signed for. Online Tracking. Royal Mail says "Guaranteed delivery before 9am" on next working day.*

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |

International Shipping: Standard
- Royal Mail Airmail:
  - Orders over £10: Shipping - FREE
  - Orders up to £10: Shipping - £1.95
  Service: Royal Mail Airmail. Royal Mail says "Delivery to Europe within three working days. Worldwide delivery within five working days".*

International Shipping: Optional Premium Services:
- International Sign-for:
  - Orders over £25: Shipping - £5.00
  - Orders up to £25: Shipping - £7.00

Service: Royal Mail International Sign-for. Royal Mail says "Delivery to Europe within three working days. Worldwide delivery within five working days".*

*NB: All delivery times noted above are normally accurate, but delivery can sometimes take longer, even for Special Delivery.

| UK Shipping | Overseas Shipping | Packaging | Delayed/ Lost delivery | Returns | Replacements | Faulty goods | Damaged Delivery |

Packaging:

UK & EU: All jewellery is shipped in plain padded envelopes, unmarked, that give no indication as to the contents.
Rest of the world: While jewellery is shipped in plain padded envelopes, the contents must be described for customs. The term used is "Imitation Jewellery".

Delayed/ Lost items:

The following is based on Royal Mail Policy:

1st Class and 1st Class Recorded items are only considered lost 15 working days (ie: 3 weeks) after the due date. Unfortunately, we are unable to consider items delayed or lost until this time has elapsed.
Special Delivery items are "guaranteed" by the Royal Mail for next day delivery, at the appropriate time. If your delivery is not made in this time, please contact us immediately.
Airmail items are only considered lost 20 working days (ie: 4 weeks) after the due date (EU) and 25 working days (ie: 5 weeks) after the due date (rest of the world). Unfortunately, we are unable to consider items delayed or lost until this time has elapsed.
International Sign-for items are only considered lost 20 working days (ie: 4 weeks) after the due date (EU) and 25 working days (ie: 5 weeks) after the due date (rest of the world). Unfortunately, we are unable to consider items delayed or lost until this time has elapsed.

No Quibble Returns!

Should you choose to cancel your order, the jewellery can be returned within 7 working days from the date of delivery. Jewellery should be returned to TDi Body Jewellery, at your own expense.
Returns must be notified within the 7 day period by email to info@bodyjewellery.co.uk or in writing (along with the returned jewellery) to the "Returns Address" below.
All returns should include your Order No. (found top at the top of the letter) and your contact email address. Without this, we may be unable to identify the returns and not be able to refund your money.
It is the customer’s responsibility to ensure items returned are adequately packaged as replacements and refunds will only be made for jewellery that is received undamaged and in a saleable condition.
Additionally, TDi Body Jewellery suggests you use recorded delivery by the Royal Mail as lost items cannot be refunded. Always keep your proof of postage.
A full refund for the jewellery (excluding initial delivery costs) will be made by TDi Body Jewellery within 4 weeks of receipt of the returned jewellery. Normally, much sooner.
Earrings & body jewellery: For hygeine reasons, we supply earrings and body jewellery in sealed bags.
Where this plastic has been opened, we are unable to provide a refund or to replace earrings or body jewellery. The exception to this is where TDi Body Jewellery has made an error, or if the jewellery is faulty.
Where returned goods result in the original order value being reduced there may be a charge for original delivery. For example: A UK delivery of £12 sent on Free Standard Delivery has £5 returned. Only £4.05 will be credited due to the £0.95 charge (for orders under £10) being incurred.

Replacements:

Ordered the wrong size/ colour/ etc? Return the jewellery to us within 7 days of receiving the order and we will replace the jewellery as per your instructions. Terms: 1) The jewellery must remain in the unopened hygiene bag. 2) Re-delivery costs must be paid by the customer. 3) Any extra cost in the value of replacement jewellery must be paid by the customer – Any lower cost in the value of replacement jewellery will be repaid to the customer.

Faulty goods:

Faulty goods must be notified within the 7 day period by email to info@bodyjewellery.co.uk or in writing (along with the faulty jewellery) to the "Returns Address" below.
Items that we agree are faulty (or not fit for the purpose they were made for) will be replaced at no charge. We will also reimburse your return postage costs (recorded delivery only). You must send the jewellery by 1st class recorded post.
If an exact replacement is not possible, a full refund (excluding initial delivery costs) will be made. Misused or carelessly treated jewellery will not be refunded or replaced.

Damaged Deliveries:

If a package arrives in a damaged condition, do not open the package, but immediately ask the delivery firm to return the package. Please also inform TDi Body Jewellery.

Disputes:

All disputes will be settled under Scottish Law.
TDi Body Jewellery’s returns policy does not affect your statutory rights.

Returns Address:
TDi Body Jewellery – Returns Dept,
804 Garscube Road,
Glasgow,
G20 7ET,
UK